Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Stirling | GPhC No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Stirling is a GPhC registered online pharmacy weight loss clinic serving patients in Stirling and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our services, we may collect the following types of personal and health information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and any other clinical details relevant to your weight loss treatment
• Payment information: Billing details processed securely through our payment provider
• Consultation data: Responses to our online medical questionnaire and any correspondence with our pharmacist
• Technical data: IP address, browser type, and website usage data collected via cookies

2. How We Use Your Data

We use your personal data only for legitimate purposes directly related to providing our pharmacy services. These include:

• Assessing your suitability for weight loss treatments through our pharmacist-led clinical review
• Dispensing and delivering your medication, with delivery completed within 1 working day of pharmacist approval
• Maintaining accurate patient records as required by GPhC standards
• Communicating with you about your treatment, orders, or any safety concerns
• Complying with our legal and regulatory obligations as a registered pharmacy
• Improving our services and website experience

Your health data is classified as special category data and is processed only with your explicit consent or where necessary for the provision of healthcare services.

3. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to operate, including secure login and checkout functionality
• Analytics cookies: Help us understand how visitors use our site so we can make improvements
• Preference cookies: Remember your settings and choices for a more personalised experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• Delivery providers: Your name and delivery address are shared with our courier service to fulfil your order
• Payment processors: Billing information is handled securely by our third-party payment provider
• Regulatory bodies: We may be required to share information with the GPhC, NHS, or other regulatory authorities in fulfilment of our legal obligations
• Healthcare providers: In rare clinical circumstances where patient safety requires us to contact your GP or another healthcare professional

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer if required by law. After this period, data is securely deleted or anonymised.

6. Data Security

We take the security of your personal data seriously. Our website uses SSL encryption, and access to patient records is restricted to authorised clinical and administrative staff only. We regularly review our security practices to protect against unauthorised access, loss, or disclosure of your data.

7. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information. You may also withdraw consent or raise a concern about how your data is handled. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Stirling
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.